Data protection
The topic of data protection is very important to us.
At this point you will find valuable information on your personal
data protection.
What is automatically stored by our
hoster
Hosting operator and data storage
location: cyon GmbH, Brunngässlein 12, 4052 Basel,
Switzerland
The provider of the pages automatically collects and stores
information in so-called server log files, which your browser
automatically transmits to us. The access data includes:
- Name of the website accessed
- Date and time of access
- Amount of data transferred
- Message about successful retrieval
- Browser type and version, the user's operating system
- Referrer URL (the URL referring to our website, e.g. Google search)
- IP address and the requesting provider .
The provider uses the log data only for statistical evaluations for the purpose of operation, security and optimisation of the website. However, the provider reserves the right to check the log data retrospectively if there is a justified suspicion of unlawful use based on concrete evidence.
You can find all further information on this here:https://www.cyon.ch/legal/datenschutzerklaerung
https://www.cyon.ch/legal/agb
What happens when I write an email
Email
operator and data storage location: cyon GmbH, Brunngässlein 12,
4052 Basel, Switzerland
If you contact us by email, your message will be forwarded to
the operator of our email hosting. Mail hosting is a type of
hosting service that focuses specifically on the provision of email
functions. It allows individuals, companies and organisations to
create and manage email accounts associated with their domain name
(e.g. info@www.hotelheiden.ch). Mail hosting providers usually offer
email services with features such as spam filtering, virus
protection, webmail access and the ability to use email clients
such as Outlook or Thunderbird. This type of hosting is part of a
larger hosting package, such as web hosting or domain hosting, or
is offered as a standalone service. It is a convenient solution for
those who need a professional email service with their own domain
name. The storage of messages is handled individually. Normally, we
archive your messages for the traceability of past enquiries, e.g.
enquiries about completed orders, repeat orders, complaints or
similar. In addition, there are specifications for the operation of
a mail hosting service as to which data must be collected and
stored for security reasons. These are regulated in accordance with
contract data processing with the operator. Further details can be
found on the website of the mail hosting operator:
https://www.cyon.ch/legal/datenschutzerklaerung
https://www.cyon.ch/legal/agb
How we handle personal data
Personal data is
information that can be used to identify a person, i.e. information
that can be traced back to a person. This includes the name, email
address or telephone number. But data about preferences, hobbies,
memberships or which websites have been viewed by someone also
count as personal data. Personal data is only collected, used and
passed on by the provider if this is permitted by law or if the
users consent to the data collection.
How we protect your personal data
We have
taken technical and organisational security measures to protect
your personal data from loss, destruction, manipulation and
unauthorised access. Our security measures are continuously revised
and optimised in line with technological developments.
The SSL (Secure Socket Layer) process is used to protect data that a customer sends to a company's server via the Internet. SSL provides triple protection:
- Your data to be transmitted is encrypted .
- It is ensured that the form is only sent back to the server from which it was opened. A check is carried out to ensure that the data reaches its respective recipient complete and unchanged.
SSL is always used when you see a small (usually green) lock in the bottom left-hand corner of the status bar of your browser.
What we store when you contact us
When you
contact us via our contact form, the user's details are stored for
the purpose of processing the enquiry and in the event that
follow-up questions arise. We do not pass on this data without your
consent. The contact requests are automatically deleted from the
CMS after 1 year.
The data is stored on the same hosting storage as mentioned above
under point "What is automatically stored by our
hoster".
What the newsletter data is used
for
Newsletter operator: Mailjet GmbH,4 rue Jules
Lefebvre, 75009 Paris
Data storage location: Google Cloud Platform in Frankfurt (Germany) and Saint-Ghislain (Belgium)
If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data is collected. We use this data exclusively for sending the requested information and do not pass it on to third parties. You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time.
Further information on data protection can be found on the operator's website:https://www.mailjet.com/de/rechtliches/av-vertrag/
https://www.mailjet.com/de/rechtliches/datenschutzerklaerung/
Integration of third-party services and
content
It may happen that third-party content, such as
videos from YouTube, maps from Google Maps, RSS feeds or graphics
from other websites are integrated into this online offering. This
always presupposes that the providers of this content (hereinafter
referred to as "third-party providers") recognise the IP address of
the user. This is because without the IP address, they would not be
able to send the content to the respective user's browser. The IP
address is therefore required to display this content. We endeavour
to only use content whose respective providers only use the IP
address to deliver the content. However, we have no influence on
whether the third-party providers store the IP address, e.g. for
statistical purposes. If we are aware of this, we will inform users
about it.
Operator: Meta Platforms, Inc., Menlo Park, California, USA
Data storage location: Krogslundvej 140, 5220 Odense, Denmark or Portan Co. Meath Clonee, Ireland
We use social plugins from facebook.com, operated by Facebook
Inc. The plugins can be recognised by the Facebook logo or the
addition "Facebook Social Plugin". The data exchange does not
explicitly take place by clicking on the Like button, but already
through the code delivered by Facebook on this website. This data
cannot be viewed or changed by the website operator in bundled
form. Details on how Facebook handles your personal data can be
found in Facebook's privacy policy:
https://www.facebook.com/privacy/policy/
Why cookies may be stored on your
computer
In order to make your visit to the website
attractive and to enable the use of certain functions, the website
uses so-called cookies on various pages. These are small text files
that are stored on your end device (e.g. mobile phone, tablet, PC).
Some of the cookies used are deleted again at the end of the
browser session, i.e. after you close your browser (so-called
session cookies, e.g. are you logged in?). Other cookies remain on
your end device and make it possible to recognise your browser on
your next visit (so-called persistent cookies, e.g. the storage of
your login data on request). You can set your browser so that you
are informed about the setting of cookies and can decide for
yourself whether to accept them or generally exclude their
acceptance. We would like to point out that the functionality and
ease of use may be restricted without cookies. You can find out
more about this here:
https://www.allaboutcookies.org/ge/cookies-verwalten/
Use of Google Analytics
Operator: Google
Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043,
USA
Data storage location: Google Cloud Infrastructure, the exact location may vary depending on the specific Google data centre, Google account and regional settings.
This website uses functions of the web analysis service Google Analytics. Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Further information on this can be found at: https://policies.google.com/privacyYou may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Use of Google Web Fonts
Operator: Google
Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043,
USA
Data storage location: Google Cloud Infrastructure, The exact location may vary depending on the specific Google data centre, Google account and regional settings.
This website uses external fonts, Google Fonts. Google Fonts is
a service of Google Inc ("Google"). These web fonts are integrated
by a server call, usually a Google server in the USA. This tells
the server which of our web pages you have visited. The IP address
of the browser of the end device of the visitor to this website is
also stored by Google. You can find more information in Google's
privacy policy, which you can access here:
https://fonts.google.com/
https://www.google.com/policies/privacy/
Purpose-related data use
We observe the
principle of purpose-related data use and only collect, process and
store your personal data for the purposes for which you have
provided it to us. Your personal data will not be passed on to
third parties without your express consent, unless this is
necessary to provide the service or fulfil the contract. Data will
also only be transferred to state institutions and authorities
authorised to receive information within the scope of the statutory
duty to provide information or if we are obliged to provide
information by a court decision.
We also take data protection within the company very seriously. Our employees and the service companies commissioned by us have been obliged by us to maintain confidentiality and to comply with data protection regulations.
Right to information and cancellation
You
can obtain information about your data stored by us free of charge
at any time without giving reasons. You can block, correct or
delete your data collected by us at any time and object to the
anonymised or pseudonymised collection and storage of data for the
purpose of optimising our website. You can also revoke the consent
you have given us to collect and use data at any time without
giving reasons.
Still have questions or are unsure?
Your
trust is important to us. Therefore, we would like to be at your
disposal regarding the processing of your personal data. If you
have any questions that are not answered by this privacy policy,
please contact us by email at info@hotelheiden.ch